Privacy Policy
This page is the website-ready version of the current Runna privacy draft. It is suitable for internal review and external review by counsel, but should still be treated as draft language until your attorney signs off.
Who we are
Runna provides local delivery software and logistics services connecting customers, restaurants, drivers, and operations staff.
For privacy questions, contact privacy@runna.app. Replace this with your final privacy inbox before launch.
Scope
This policy applies to the Runna website, customer app, driver app, restaurant-facing tools, and operations tools.
Information we collect
Runna does not store raw payment card numbers on its own servers when payments are processed through Stripe-hosted checkout.
- Name, email address, phone number, and delivery address
- Order contents, preferences, and account information
- Payment-related metadata from Stripe
- Restaurant and driver account information
- Device, browser, and app usage data
- Approximate or precise location data where relevant to delivery operations
- Support and operational communications
How we use information
- Create and manage accounts
- Process orders, deliveries, and refunds
- Provide live order tracking
- Support restaurant dispatch and driver assignment
- Communicate about orders, delays, and support
- Improve reliability, safety, and product performance
- Prevent fraud, abuse, and misuse
- Comply with legal obligations
Location information
If you use the driver app, Runna may process location data while the app is active to support dispatch, live tracking, routing, pickup confirmation, and operational safety.
If you use the customer app, Runna may process delivery-address and location-related data to verify whether an address is inside the Aspen delivery zone.
Payments
Payments are processed using Stripe. Stripe may collect payment information directly from customers. Runna receives only the transaction and payment-status information needed to operate the service.
Sharing of information
Runna does not sell personal information in the ordinary meaning of that term.
- Restaurants, to fulfill an order
- Drivers, to complete a delivery
- Payment processors such as Stripe
- Service providers that help host, support, or secure the platform
- Legal authorities when required by law
Retention and security
We retain information as long as reasonably necessary to provide the service, maintain records, resolve disputes, comply with legal obligations, and improve safety and operations.
We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure.
Your choices
Depending on applicable law, you may be able to request access, correction, deletion, or limitation of certain uses of personal information.
Requests can be sent to privacy@runna.app.
Children and updates
Runna is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
We may update this policy from time to time and will revise the effective date when we do.